Returns & Exchanges at MTB Direct

We want you to be stoked on your new gear, which is why we offer a 60-day hassle-free return policy on all items in original, unused condition. Whether it's a fit issue or a change of heart, we've got your back to get you back on the trails quickly.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unwashed, unworn, and include all original packaging and tags.

• 2.
  Submit a Request

  Log into our online portal with your order number and email to generate a return authorization.

• 3.
  Pack and Ship

  Securely pack your gear and use the provided prepaid shipping label to drop it off at any authorized carrier location.

• 4.
  Refund or Store Credit

  Once our warehouse inspects the return, we will process your full refund or issue store credit within 3-5 business days.